DIRECTOR: INFRASTRUCTURE REF NO: DIR/INFRA/ICT/2025/07-1P

SALARY: R1 216 824 – R1 433 355 per annum (Level 13), (all-inclusive package)

CENTRE: Pretoria Head Office

REQUIREMENTS

SAQA-recognized undergraduate degree in information technology (NQF level 7). A minimum of six to ten years of proven experience in the ICT infrastructure and ICT services support environment, with five (5) of those years spent in middle or senior management. Demonstrate a thorough understanding of ICT services, ICT infrastructure.

How the infrastructure supports business services and enterprise architecture. Financial services experience, particularly in the areas of employee benefits, pension funds, and retirement benefits administration, will be highly advantageous. Having a solid understanding of Microsoft Office would be considered computer literate. understanding of ICT infrastructure support and benefits administration.

Understanding of ICT services and customer relationship management (channel management) is necessary for network infrastructure and solutions. Industry expertise. familiarity with public sector procurement and compliance management. familiarity with pertinent systems. strategic aptitude. Service quality and innovation in service delivery. customer focus and client orientation.

Bandling of finances. Empowerment and management of people. Project and program management. exceptional written, verbal, and presentation abilities. Analysing and addressing problems. honour, decency, honesty, and openness. Service quality and innovation in service delivery.
emotionally intelligent team player.

DUTIES

The following are only a few of the many duties that the incumbent will be in charge. Oversee the execution of the infrastructure support plan and ICT services. To support the accomplishment of GPAA’s strategic goals, keep an eye on the Directorate’s operational strategy. Oversee, keep an eye on, and evaluate the Directorate’s policies, procedures, and processes in compliance with legal requirements and best practices.

Oversee the Directorate’s implementation of a successful short-, medium-, and long-term operating strategy. To increase the organization’s efficacy and efficiency, benchmark new advances in procedures. Oversee the distribution of best practices for Directorate functions to all parties involved.Oversee the execution of a leadership and management effectiveness plan. Develop strategic connections with pertinent stakeholders to further the organization’s goals.

Keep an eye on adherence to pertinent laws in all Directorate operations. Examine service delivery gaps and obstacles, then put corrective action plans into place. Oversee the calibre of services rendered to both internal and external clients, customers, and stakeholders. Oversee the risks’ minimization. To guarantee successful involvement, make sure information reaches and is in line with all stakeholders. Perform forecasting and trend analysis.

DUTIES

Oversee the procurement, provision, extraction, and retirement of infrastructure services:
Oversee the voice and data networks’ operational needs in order to satisfy GPAA service level requirements. To guarantee infrastructure availability, keep an eye on regular activities including backups, call logs, and infrastructure performance.

Oversee all infrastructure projects to enable the timely completion of predetermined goals within financial and schedule restrictions. Keep an eye on whether the current infrastructure is strong, dependable, and adaptable enough to handle growing company and user demands. Utilise infrastructure support to guarantee optimal uptime on all vital systems and communications.

Make sure that every infrastructure service falls within the predetermined service levels and take proactive measures to handle any deviations or necessary service level adjustments. When needed, give different stakeholders best practice guidance on the installation, upkeep, and deinstallation of infrastructure to improve service delivery. Oversee the distribution, acceptance, and storage of every piece of hardware during its whole life.

DUTIES

To make sure important operational KPIs are satisfied, provide regular reports on the effectiveness and results of ICT infrastructure services. supervision of the business unit’s operations: To make sure that line managers are prepared to handle issues pertaining to ICT services and infrastructure support strategy, evaluate the guidance given to them. Promote a compliance-oriented culture.

With GPAA line managers and employees to guarantee increased knowledge of infrastructure support rules and processes as well as ICT services. Ensure that all ICT services and infrastructure support functions are in conformity with applicable laws. Oversee the organization’s resource requirements planning to make sure there are enough resources available to meet service delivery demands.

Determine operational goals and measures for service delivery, analyze service delivery gaps and difficulties, and put corrective action plans into effect. Oversee the calibre of services rendered to stakeholders, clients, and customers both inside and beyond the company. Make sure hazards are identified and mitigated in a proactive manner. Create and oversee agreed-upon budgets while consulting the chief information technology officer and infrastructure support.

ENQUIRIES: Courtney Usher at 066 269 7950 for more information. Noba Kulati Tel No:
(010) 449 5000 for application enquiries.

APPLICATIONS: It is mandatory to apply using the following link: https://tinyurl.com/3sk8kb44