Compliance Agent At iStore in Sandton
Job Details
Division: iStore Head Office
Business Unit: Funded Channel
Minimum experience: Associate
Company primary industry: Retail
Job functional area: Administrative
Job Description
The largest Apple Premium Reseller in Africa, iStore is the home of all things Apple. With over 40 physical and online locations around Africa, we offer professional guidance, Apple Authorized Repairs, Business and Education solutions, training, and technical support for everything Apple.
Purpose of the Role
Through efficient management, oversight, and verification of all funded channel transactions inside the iStore business, the Cellular Compliance Agent is in charge of recognising and reducing risk.
This position is crucial to maintaining compliance standards, streamlining operational procedures, and successfully resolving escalations.
Key Responsibilities
- Perform daily compliance checks on all funded channel transactions
- Ensure operational alignment and compliance relating to cellular contract transactions
- Investigate, manage, and resolve compliance escalations efficiently
- Provide support to stores and assist with customer service-related escalations
- Ensure compliance support structures are maintained during trading hours
- Provide ongoing guidance, training, and support to store staff on compliance processes
- Build and maintain strong working relationships with internal stakeholders and store teams
- Collaborate with internal and external stakeholders to ensure favourable business outcomes
- Identify potential risks and assist in implementing preventative measures
Requirements
- Matric certificate or relevant tertiary qualification
- Minimum 2 years’ retail experience
- Telecommunications industry experience would be advantageous
- Experience working with cellular contract compliance and risk processes
- Strong administrative, communication, and problem-solving skills
- Ability to work in a fast-paced retail environment with high attention to detail
Competencies
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and escalations simultaneously
- Customer-focused with a proactive approach
- Strong organisational and problem-solving ability
- Ability to work independently and within a team
If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).